Limited Warranty

General (Canada / US) Québec (Français)

Last updated: October 28, 2026

EIVOGE, operated by Infinite Atlas Trading Group Inc.

This Limited Warranty applies to all products sold under the EIVOGE brand that are purchased from EIVOGE or an authorized retailer. It has general terms, followed by terms for Canada and for the United States.

GENERAL TERMS

1. Warranty period

EIVOGE warrants its products against defects in materials and workmanship for one (1) year from the date of original purchase, when used for normal personal household purposes in accordance with the user manual. Please keep your proof of purchase, such as your order number or receipt.

2. What is covered

This warranty covers the product and all usable components and accessories included in the box. It does not cover the outer carton or packaging. Cosmetic wear from normal use, such as scratches, discolouration or wear to a storage pouch, is not covered.

3. What is not covered

This warranty does not cover damage or failure caused by:

  • misuse, abuse, accident, dropping or impact;
  • contact with water or other liquids;
  • connection to an incorrect voltage, or use with voltage converters, plug adaptors or other incompatible electrical equipment;
  • repair, disassembly or modification by anyone other than EIVOGE or a service provider authorized by EIVOGE;
  • use of parts or accessories not supplied or recommended by EIVOGE;
  • commercial, professional, salon or rental use;
  • normal wear and tear, or cosmetic damage;
  • failure to clean the filter or perform other maintenance as described in the user manual;
  • use contrary to the user manual or safety instructions.

This warranty also does not cover products that are lost or stolen, counterfeit or non-genuine products, products purchased from unauthorized sellers where permitted by law, or products whose serial number or serial label has been altered or falsified.

4. What EIVOGE will do

If a covered defect is confirmed, EIVOGE will, at its option, repair the product or replace it with a new product of the same or equivalent model. If neither repair nor replacement is reasonably possible, EIVOGE will refund the purchase price shown on your proof of purchase. Replaced parts or products become the property of EIVOGE.

5. Replacement products

A repaired or replacement product is covered for the remainder of the original warranty period. A repair or replacement does not start a new one-year warranty period.

6. How to make a claim

Before making a claim, please review the troubleshooting and care section of your user manual. To make a claim, contact us by email at support@eivoge.com, by telephone at 1-888-873-1003, or through the warranty form on our website, and provide:

  • your proof of purchase (order number or receipt);
  • the product serial number, printed on the product's retail box (or your product registration, if you registered online);
  • photos or a short video showing the issue;
  • your name, contact information and shipping address.

Please do not send a product before your claim is approved. Once approved, we will give you shipping instructions and the address to send the product to.

7. Shipping costs

For approved warranty claims, EIVOGE pays standard shipping both ways: we will provide a prepaid shipping label to send the product to us, and we will ship the repaired or replacement product back to you at no cost.

8. Assessment time

EIVOGE generally assesses a product within 1–7 business days after receiving it, and will then contact you with the outcome.

9. Product registration

The serial number is printed only on the product's retail box, so please keep the box or register your product on our website. Registration is optional and is not required to receive warranty coverage, but it is recommended because it records your serial number and speeds up service. If the box is lost and the product was not registered, EIVOGE may verify your claim using your order number or other proof of purchase.

10. Original purchaser only

This warranty applies only to the original purchaser with proof of purchase and is not transferable.

11. Where this warranty applies

This warranty applies to products purchased in Canada or the United States and used in the country of purchase.

12. Out-of-warranty support

If your product is no longer covered, contact us. We will let you know whether any paid service or other options are available.

13. Personal information

Personal information you provide for a warranty claim or product registration is used to process your claim and provide service, as described in our Privacy Policy.

CANADA

C1. Your statutory rights

This warranty is in addition to, and does not limit, any rights or remedies you have under the consumer protection laws of your province or territory, including the Ontario Consumer Protection Act, 2002. Any implied warranties or conditions that cannot be excluded by law continue to apply.

C2. Quebec

Quebec consumers also benefit from the legal warranties under the Quebec Consumer Protection Act, which may apply beyond the one-year period of this warranty. A French version of this warranty is available at eivoge.ca/pages/garantie-limitee-quebec.

C3. Returns within 30 days

If a product is defective within 30 days of delivery from eivoge.ca, you may also choose a return or replacement under our Return and Refund Policy.

UNITED STATES

U1. Purchases from authorized retailers

Products sold to U.S. customers through authorized third-party retailers are covered directly by EIVOGE under this warranty. Contact EIVOGE, not the retailer, for warranty service. Returns within the retailer's return period are handled under that retailer's policy.

U2. Implied warranties and damages

ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THIS WARRANTY. EIVOGE IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

U3. State law

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CONTACT

EIVOGE, operated by Infinite Atlas Trading Group Inc.
100-4310 Sherwoodtowne Blvd., Mississauga, Ontario L4Z 4C4, Canada
Email: support@eivoge.com
Telephone: 1-888-873-1003