Shipping policy
Last updated: October 28, 2026
EIVOGE, operated by Infinite Atlas Trading Group Inc.
This Shipping Policy applies to www.eivoge.ca and www.eivoge.com. It has two sections: Canada and United States. Nothing in this policy limits any right you have under consumer protection law.
CANADA (EIVOGE.CA)
1. Free standard shipping
Standard shipping is free on all orders shipped to addresses in Canada. There is no minimum purchase. All prices are in Canadian dollars, and applicable taxes are shown at checkout.
2. Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding Canadian statutory holidays). Orders placed before approximately 2:00 p.m. Eastern Time on a business day are generally processed starting the same day. Orders placed later, on weekends or on holidays are processed starting the next business day. During peak sale periods, processing may take up to 2 additional business days.
3. Estimated delivery times
After processing, estimated delivery times are:
| Destination | Standard (free) |
|---|---|
| Major centres | 3–7 business days |
| Rural and remote areas | Up to 5 additional business days |
| Yukon, Northwest Territories and Nunavut | Up to 15 business days |
The estimated delivery date or range for your order is shown before you place your order and in your order confirmation. Delivery estimates may be affected by weather, carrier disruptions or other events beyond our control. Some remote locations may not be serviceable; any delivery restriction is shown at checkout.
4. How your order ships
Orders are packed and shipped by our third-party logistics partner. EIVOGE remains the seller and is responsible for your order.
5. Tracking
When your order ships, we will email you a shipping confirmation with tracking information. Tracking may take up to 24 hours to show the first update.
6. Shipping address and changes
Please check that your shipping address is complete and correct at checkout. If you need to change it, contact us as soon as possible at support@eivoge.com. We will do our best to update it, but because orders are sent for fulfilment shortly after they are placed, changes are often not possible once your order has been submitted. We ship to addresses in Canada only from eivoge.ca.
We can generally deliver to PO boxes, but delivery to a PO box may take longer, so we recommend using a street address. We may be unable to deliver to certain addresses, such as some military (CFPO/FMO) addresses, freight forwarders or locations that carriers do not serve. If we cannot deliver to your address, we will contact you to obtain another address or cancel your order and refund it in full.
7. Damaged, missing or incorrect items
If your order arrives damaged, is missing an item, or contains the wrong item, please contact support@eivoge.com within 7 days of delivery with your order number and photos of the product, packaging and shipping label. Reporting within 7 days helps us resolve the issue quickly with the carrier; it does not limit your legal rights or our warranty. We will arrange a replacement, the missing item or a refund at no cost to you.
8. Lost or delayed packages
If your tracking shows no movement for 5 business days, or your order has not arrived by the end of its estimated delivery range, please contact us. We will open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund at no cost to you.
9. Late delivery – your right to cancel
If we do not deliver your order within 30 days after the estimated delivery date, you may cancel it at any time before delivery by contacting support@eivoge.com, and we will refund all amounts paid within 15 days of your cancellation notice. Consumers in other provinces and territories have the cancellation rights provided by their local law.
10. Customers in Quebec
Quebec consumers benefit from the rights provided by the Quebec Consumer Protection Act for distance contracts, including the right to cancel if the order is not delivered within 30 days of the agreed delivery date and to be refunded within 15 days. A French version of this policy is available at eivoge.ca/pages/politique-expedition-quebec.
11. Returns and warranty
For returns and refunds, see our Return and Refund Policy at eivoge.ca/policies/refund-policy. For warranty service, see eivoge.ca/pages/warranty.
UNITED STATES (EIVOGE.COM)
12. How U.S. purchases work
Products shown on eivoge.com are currently sold to U.S. customers through authorized third-party retailers. Shipping options, shipping charges, delivery times and tracking for your order are determined by the retailer where you complete your purchase, under that retailer's policies.
13. Delivery questions
For questions about delivery status, shipping charges or a missing package, please contact the retailer where you made your purchase. For product questions or warranty service, contact EIVOGE directly at support@eivoge.com. Our one-year limited warranty applies to products purchased from an authorized retailer; see eivoge.com/pages/warranty.
14. Future direct sales
If we begin offering direct purchases on eivoge.com, the U.S. shipping terms will be added to this policy before direct checkout becomes available.
CONTACT
EIVOGE, operated by Infinite Atlas Trading Group Inc.
100-4310 Sherwoodtowne Blvd., Mississauga, Ontario L4Z 4C4, Canada
Email: support@eivoge.com
Telephone: 1-888-873-1003