Refund policy

Last updated: October 28, 2026

EIVOGE, operated by Infinite Atlas Trading Group Inc.

This policy applies to www.eivoge.ca and www.eivoge.com. It has two sections: Canada and United States. Nothing in this policy limits any right or remedy you have under consumer protection law.

CANADA (EIVOGE.CA)

1. 30-day returns

You may return products purchased directly on eivoge.ca within 30 days of delivery, for any reason, including if you simply changed your mind.

2. Condition of returned products

Opened and tested products are accepted. To be eligible for a change-of-mind return, the product must be in good condition and complete, with all attachments, accessories, the manual and other contents of the box. Please remove hair and debris from the product and attachments before packing it. The original retail box is preferred but not required; please pack the product securely.

3. Incomplete or damaged returns

If a returned product is incomplete or has damage caused by misuse, accident, liquid exposure or unauthorized repair or modification after delivery, we will contact you before taking any action. You may choose to (a) have the product sent back to you at your cost, or (b) receive a refund reduced by a reasonable amount reflecting the missing parts or damage.

If you return a product because you believed it was defective and our inspection finds no fault, it is treated as a regular 30-day return and you receive a full refund.

These rules do not apply to products that are defective, damaged in transit, wrong or not as described, for which EIVOGE pays all shipping costs, and they never limit your legal rights or our warranty.

4. How to start a return

1. Email support@eivoge.com within 30 days of delivery with your order number and the reason for your return.
2. We will send you a return authorization, packing instructions and a prepaid return shipping label.
3. Pack the product securely, attach the label and drop it off with the carrier within 14 days of receiving the label.

Please do not send a product without a return authorization, and do not deliver returns in person; returns are accepted by carrier only.

5. Return shipping

EIVOGE pays return shipping for all returns made within 30 days, including change-of-mind returns. There are no restocking fees.

6. Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days after we receive your return. Your bank or card issuer may take additional time to post the credit. Original shipping charges, if any, are refunded with the product.

7. Defective, damaged or wrong items

If your order arrives damaged, defective, incomplete or is not the item you ordered, contact support@eivoge.com within 7 days of delivery with your order number and photos of the product, packaging and shipping label. You may choose a replacement unit or a full refund, at no cost to you. Reporting within 7 days helps us resolve the issue with the carrier; it does not limit your legal rights or our warranty, and you may still contact us after 7 days.

8. Exchanges

We do not offer exchanges for a different colour or model. If you would like a different product, return the original item for a refund and place a new order. Replacement with the same product is available only for defective, damaged or wrong items.

9. Returns and warranty are different

After the 30-day return period, products that develop a defect are covered by our one-year limited warranty. See eivoge.ca/pages/warranty for coverage and how to make a claim.

10. Your statutory rights

This policy is in addition to your rights under the consumer protection laws of your province or territory, including the Ontario Consumer Protection Act, 2002. If you cancel an order under those laws, for example for late delivery, we will refund all amounts paid within 15 days of your cancellation notice. Quebec consumers also benefit from the legal warranties under the Quebec Consumer Protection Act; a French version of this policy is available at eivoge.ca/pages/politique-retour-remboursement-quebec.

UNITED STATES (EIVOGE.COM)

11. Purchases from authorized retailers

Products shown on eivoge.com are currently sold to U.S. customers through authorized third-party retailers. Returns, refunds and exchanges for those purchases are handled by the retailer where you made your purchase, under its return policy. Please contact that retailer to start a return.

12. Warranty service from EIVOGE

EIVOGE provides a one-year limited warranty against defects in materials and workmanship under normal household use, starting on the original purchase date, for products purchased from an authorized retailer. To make a claim, email support@eivoge.com with your proof of purchase and a description of the issue; for approved claims we cover standard shipping both ways. Full terms are at eivoge.com/pages/warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

13. Future direct sales

If we begin offering direct purchases on eivoge.com, U.S. return terms will be added to this policy before direct checkout becomes available.

CONTACT

EIVOGE, operated by Infinite Atlas Trading Group Inc.
100-4310 Sherwoodtowne Blvd., Mississauga, Ontario L4Z 4C4, Canada
Email: support@eivoge.com
Telephone: 1-888-873-1003